We have a 24-hour cancellation policy for all non-video tasks. You will need to notify us of any changes or cancellations 24 hours before your appointment. The cancellation fee is $100 per service per task.
**If there is inclement weather (raining, snowing, etc.) we allow for an hour's notice with no cancellation fee.
For video, we have a 48-hour cancellation policy. You will need to notify us of any changes or cancellations 48 hours before your appointment. The cancellation fee is $150 per service per task.
**If there is inclement weather (raining, snowing, etc.) we allow for a 2 hours notice with no cancellation fee.
Please note our offices are closed on Sundays:
For Sunday and Monday appointments, please reach out to the photographer, floor planner, or videographer directly, regarding any issues or cancellations with the appointment.
Please also email us or text us to notify us of any changes or cancellations. Our team will follow up with you on Monday morning.